Client testimonials

Don’t just take it from us – here’s what some of our voluntary sector insurance customers say:


“Cat’s Protection appointed Gallagher in 2014. Gallagher rapidly built their understanding of our organisation, culture and risk management through a series of interviews and since then have maintained their understanding through quarterly meetings and dialogue with new members of the senior management team. They reviewed the existing policy wordings carefully to see how they addressed our risks, designed an insurance programme that consolidated this in an insurance market presentation and generated competition for our business. We were given a choice of renewal options and achieved a significant premium rate saving through the competition generated.

"Since that first renewal Gallagher’s have continued to be in close contact and offer us support and advice to help us overcome challenges and mitigate risks, whether the solution is insurance or otherwise. More recently we had the misfortune to have a serious fire at our National Cat Centre and Gallagher advised us how to ensure all relevant costs were included in the claim settlement and kept things moving with the insurance company. Their support throughout this process has been really helpful. I am also pleased with their continued attention to detail and their prompt handling of our queries.”

Tim Stephen, Head of Procurement, Cats Protection, 2019


“The Multiple Sclerosis Society has worked positively with Gallagher for more than a decade to ensure that our insurance needs are consistently met. Over this time Gallagher have provided continuously high standards of professionalism, service and support that meet, (and often exceed!), the needs of both our staff and volunteer groups.”

Matt Watts, Facilities Manager, MS Society, 2019


"John Capel of Gallagher has provided us with insurance advice since before I became CEO, but what he has done with me is go through all the insurances we have, make sure we have exactly the cover we really need in the areas we really need it, bring to our attention areas where we need new cover (such as internet fraud), and get us deals that have reduced our costs year on year – as far as I’m concerned that’s as good as it gets for what I need from an insurance broker."

Dr Peter Cockersell DPsych FRSA, Chief Executive, Community Housing & Therapy, 2019


“We have been working with Gallagher for several years as our Brokers. They have always provided a professional and timely service and are particularly helpful at responding to changing situations and providing speedy advice and support looking after our best interests.”

Mike Filder IEng MIET CMIOSH AIEMA, Head of HSFE and Insurance, Royal National Institute of Blind People, 2019


“AAT choose to work with Gallagher due to their excellent customer service levels and understanding of us as a Charity client. We have worked with Gallagher for a number of years and would recommend them to other charitable organisations”

James Hales, Head of Procurement and Facilities, Association of Accounting Technicians, 2019


“Gallagher consistently provide efficient and effective insurance advice; they work very hard to ensure our level of cover reflects our changing needs and the varying demands of our organisation.”

Robin Sherbourne, Head of the ODI Fellowship Scheme, Overseas Development Institute, 2019


“Gallagher demonstrate a real understanding of Scope’s structure and mission, and are keen to engage and understand our work whenever the opportunity arises. Gallagher offer a strong account management presence; Peter, Alyson and Nina are always available to answer questions no matter how big or small, and always offer comprehensive and easy to understand explanations around difficult subjects. Additionally, Gallagher engage well with Scope when requirements change; and are able to advise effectively on what cover is available, and what this might look like. Personally, I really enjoy working with a supplier who approaches our work together from a partnership perspective, rather than on a transactional basis. With the team at Gallagher we always feel like we’re receiving a personal touch, and they’re always keen to proactively engage with Scope on our current and future potential requirements.”

Nicholas, Scope, 2019

Carolyn Williams from The Institute of Risk Management explains why they have chosen to be insured by Arthur J. Gallagher

Guy PINK, CEO of Addaction, talks to us about why Addaction have chosen to be insured by Arthur J. Gallagher and the relationship that he and Addaction have built up with us.

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